FREE SCHOOL MEAL DURING COVID-19 – INFORMATION FOR PARENTS
National FSM Scheme
The government has set up a national FSM voucher scheme for the duration of the enforced school closure due to the Covid-19 lockdown. The new system has been put in place to ensure that all students who would normally receive a free school meal whilst in school, will continue to receive food during the period of school closure. Please click here for the government free school meals guidance.
This scheme came into effect in April 2020 and is managed by an organisation called Edenred on the government’s behalf. The first set of vouchers through this scheme went to parents of Uxbridge High School student’s who are eligible to receive this support from the week beginning 20th April 2020. The email from Edenred is sent from either email@example.com or firstname.lastname@example.org. If you have not received an email with an e-code, please search your email for both email addresses and check your junk folder in the first instance. Please be aware that the Edenred system is currently experiencing severe delays due to the large volume of vouchers being issued, and there therefore maybe some delay in the emails receiving you.
The school’s Finance Team uploads details of FSM eligibility to Edenred, along with the main contact’s email address. The system then emails the main contact with an e-code. This e-code can be redeemed for an e-voucher for use at a number of supermarkets. The first e-code provided was for £15 for the first week per student, and subsequent e-codes cover 2 weeks at £30 per student. These e-vouchers contain a barcode which can be used from your phone, or can be printed, and then used for payment in-store. Please ensure that you redeem your e-code at home before going to the store.
The following supermarkets are currently available as part of the scheme:
- M&S Food
- McColl’s (including RS McColl’s and Martin’s)
Please click here for a step-by-step guide on how to download your e-voucher and answers to frequently asked questions.
Note that for parents with no email address, these are being redeemed by the Finance Team and sent in the post. Due to the delays on Edenred, and the school closure, this means that postal e-vouchers may experience delays. If you are receiving postal vouchers, and would prefer a different supermarket for subsequent e-vouchers, please let the Finance Team (contact details below)
If you are experiencing issues with redeeming e-codes or using vouchers, please email Edenred on email@example.com. If you have not received an email or emails from Edenred with your e-code then please contact the Finance Team (contact details below) – however please be aware that we will only send e-codes to the main contact’s email address already on the school system (see below on updating your email address). We would like to take this opportunity to thank you for your patience and understanding as we work through your queries.
The Finance Team can be contacted by email on firstname.lastname@example.org. If you do not have access to email, then please leave a clear voice message on 01895 234 060 Ext 3, stating clearly your name, the name of your child/children, your query and your contact number, and a member of the team will get back to you.
Prior to the launch of the national FSM voucher scheme, parents were provided with £25 Asda vouchers per fortnight. All parents should have therefore received 2 vouchers (for the 2 weeks beginning 20th March and for the Easter break beginning 4th April). If you have not received these vouchers, please contact the Finance Team.
If your child is not currently in receipt of free school meals but your circumstances have changed, please check eligibility here. If this indicates that you may now be eligible for free school meals please complete the application form below and email to the school on email@example.com along with the appropriate electronic documentation as evidence.
The government has also recently made changes to the eligibility criteria which grants temporary access to free school meals to some children of groups who have no recourse to public funds and to a subset of failed asylum seekers. Please click here to view the guidance. If you feel that your child now qualifies under this criteria, please complete the application form below and email to the school on firstname.lastname@example.org, along with the appropriate electronic documentation as evidence.
We have identified a small group of students who are not currently eligible for free schools meals, but we are providing a similar meal support during this difficult time. These are not provided through the Edenred system, and will continue the Finance Team will continue to email £25 Asda e-vouchers every two weeks until the enforced school closure ends, or earlier if those parents inform the Finance Team that they no longer require such support.
Updating Contact Details
In order to ensure that you can access your vouchers, please ensure that we have your correct email address. If you are unsure, please email the school office at email@example.com giving the name of your child, year group/class and your preferred email address. Note that any such change requests will be subject to a verification process in order to ensure that we hold the correct details on the system and to ensure that the vouchers are sent to the correct place.
If you have any queries relating to free school meals, please contact the Finance Team.